We support our customers with prompt, quality, and professional repair services, performed by factory trained and authorized field service technicians. We accept our responsibility to obtain factory training and refresher training for field service technicians and field sales representatives seriously and invest thousands of dollars each year to receive training on new equipment and update training on existing equipment.
Our technical support includes bench repairs at Marktec, field service at customer locations, and preventative maintenance programs which can prevent line downtime. This service is backed up with comprehensive quality of parts-in-stock, rental equipment if your equipment cannot be repaired at your location or if you have a short-term need, and years of knowledge. We invest in demonstration equipment to enable you to “try before you buy” in many instances.
When you purchase equipment from Marktec, you also obtain “peace of mind” when you need service support.