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Troubleshooting Tips

The following are simple troubleshooting tips to consider if there is a problem with your machine. A more complete discussion of troubleshooting techniques is contained in the operating manual for each machine. If you can’t resolve the problem with your machine with these tips or techniques in your manual, please Contact Us.

Symptom: Machine does not turn on (if electric).
• Check to see that unit is plugged in and green power light is “on.”
• Make sure top cover is closed.
• Plug in another electrical item to make sure the outlet is working.
Symptom: No tape is dispensed but the power is on
• Make sure cover is closed.
• Make sure tape is loaded in the basket and verify the tape path is correct. The paper tape needs to follow the correct path, or it won’t work.
• Check for blockages along the tape path.  You could have small pieces of tape lodged along the path impeding proper functioning. Remove upper tape plate and look for small pieces of tape which may cause jamming.
• Check that the water brush(es) and water tank are properly inserted so they don’t block the tape path.
Symptom: Tape is dry or not sufficiently wet when it is dispensed.
• Check water level in tank. Make sure the water tank has adequate water (at least filled half-way). The tape will not be moistened properly if there isn’t enough water in the tank.
• Check that water brush(es) and tank are properly inserted. If they are not installed according to the manufacturer’s guidelines, the dispenser will not properly wet the tape.
• Excess glue can build up on the brushes over time hindering their ability to distribute water on the surface of the tape. Check the brushes to see if this is the case.  Brushes can usually be cleaned easily using warm water and mild dish soap, unless you’ve waited too long between cleanings.  If the glue cannot be removed with cleaning, you’ll need to purchase a replacement brush.
• Check heater operation and adjust if necessary.
Symptom: Tape does not stick well or adhere as it should.
• Check water level and adjust if necessary. Poor adhesion often results from insufficient water on the tape.
• Inspect the brushes. Excessive glue on the bristles will impede proper tape moistening.
• Check heater operation and adjust if necessary
• Check water brushes for excess glue build up or wear. If glue present, clean brushes. See our video “How to Clean the Water Brushes”
• If the water being used is hard (high in mineral content), it may be necessary to add water conditioner in the tank.
Symptom: Tape is jamming.
• Check to make sure upper tape plate is clean and inserted properly.
• Remove the upper tape plate and remove any small pieces of paper present.
• Check under the lower heat plate for any small pieces of paper and remove.
• Check the heater plate and the lower heat plate for dried glue and stuck tape.
• Check that the water brushes and water tank are inserted properly so they don’t block tape path.
Symptom: Water tank is “leaking”.
• What looks like leaking could actually be glue build-up on the brushes. Clean or time to buy new ones.
• The water tank level adjustment could be too high. Loosen the thumb nut and screw lower.
• Check the water tank to make sure there are no cracks or holes in the water bottle/tank.